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GF Machining Solutions Gets Ready for Industry 4.0

posted on Aug 20, 2015

GF Machining Solutions, one of the globally leading providers of machines for mould and tool construction, is now relying on the service solution symmedia SP/1. In future, every delivered machine is to be equipped with the service tool. More than 20 service sites around the world are integrated for this. via automated processes GF Machining Solutions thus implements savings of process costs while at the same time expanding its offer by a smart service solution: the symmedia SP/1 service platform contains a complete remote service and monitoring infrastructure, and can be easily integrated into the global structures at GF Machining Solutions to reduce times to reaction when service is needed, to clearly increase machine availability and competiveness of the customers. Industry visitors can see the functions for themselves at EMO Milan from 5 to 10 October, hall 9, stand C06.


From January 2016 onwards, GF Machining Solutions will be linked to all delivered machines with symmedia SP/1. "The cooperation started with shared development of the most efficient and slimmest processes for installation," explains Andreas Wehmeyer, project manager and Senior Consultant at symmedia. "Due to the complex service structures and the high number of machines, simple integration is a central requirement of GF Machining Solutions to keep the solution user-friendly for the employee." As a consultant, symmedia supports the entire project from definition of the processes to further development of the business model, to internal and external marketing.

GF Machining Solutions introduces symmedia SP/1 Remote Service and symmedia SP/1 Monitoring. Incoming service requests are structured by connection to the SAP ticket system and organised automatically. Customers will also find all relevant service data in the customer cockpit and can call them on their Smartphones. With the digital services of symmedia, GF Machining Solutions takes a first step towards smart factory of the future and Industry 4.0. The global networking of the service organisation with the installed machines synchronises the respective processes and increases efficiency on the provider and user sides. At EMO Milan, the machine manufacturer shows how it will make its own service structures ready for Industry 4.0 otherwise as well: A smart spare parts shop is to be added on in future.

symmedia - the Company

Since 1997 symmedia has been developing Industry 4.0 solutions for mechanical and plant engineering and is one of the market leaders in this segment. The service portal, symmedia SP/1, is currently being used in more than 100 countries and links machines valued at more than 40 billion Euros. With four products, Remote Service, Maintenance, Parts, and Monitoring, symmedia offers a comprehensive range of solutions for communication between machine manufacturers and operators. In the service sector, Consulting, the Bielefeld-based company supports users in developing and expanding their service and spare parts business. Moreover, symmedia is a founding member of the Initiative Service Excellence, an association of leading software providers and consultants for the service in mechanical engineering. With its own service offerings and the synergies of the network, symmedia customers are provided with all services related to the "Internet of Things" "from a single source. Renowned manufacturers and operators of production machines across industries with globally networked locations, trust the software and solution competence of the company. References include, among others, SMS Siemag, ENGEL Austria, VW, Audi, Oerlikon Barmag, Carl Zeiss Meditec, Fette Compacting, Georg Fischer, and manroland.

Company Contact

Katharina Lantzke • symmedia GmbH

Turnerstr. 27 • 33602 Bielefeld

Tel.: +49 521 966 55 34 • Fax: +49 521 966 55 55

E-mail: lantzke@symmedia.de • Web: www.symmedia.de



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